Warranty Information

Mosaic Wall Tiles

For assistance with assembly or installation, please contact our Technical Support Department by email at [email protected] or by telephone at 1 800 267 3183. For parts and customer service, please email [email protected] or visit www.goldenselect.ca.

Composite Deck Tiles

WARRANTY

Golden Select^™ warrants to the original residential purchaser that, for a period of five (5) years, under normal residential use and service conditions, Golden Select^™ Composite Deck Tiles shall not split, rot, or suffer structural damage resulting from termites. The following conditions apply to the warranty and may void the warranty if not followed correctly:

• The Golden Select^™ Composite Deck Tiles must be installed according to the instructions provided by the manufacturer. The owner must follow the care and maintenance guidelines.
• If filing a warranty claim it must be submitted within 30 days of the discovery of manufacturer’s defect.
• Proof of purchase, such as a bill of sale is mandatory when requesting warranty service.
• The manufacturer reserves the right to designate a representative to inspect the product in question and remove samples for analysis.
• The warranty includes the replacement material, but exclude shipping costs, labor costs and any other secondary costs.
• The warranty applies only to the original purchaser and is non-transferable.
• The warranty only applies if the Golden Select^™ Composite Deck Tiles are applied appropriately in a residential environment.

WARRANTY EXCLUSIONS

The warranty does not cover any damages or defects caused by:

• Improper installation of the products and/or failure to abide by the installation guidelines.
• Use of the products beyond normal use and service conditions, or in an application not recommended by the guidelines and local building codes.
• Movement, distortion, collapse or settling of the ground or the supporting structure on which the products are installed.
• Force majeures, acts of God and environmental conditions.
• Staining from foreign substances (such as dirt, grease, oil, etc.) or weather conditions (defined as harsh exposure to sunlight, weather and atmosphere which will cause any colored surface to gradually fade, chalk, or accumulate dirt or stains).
• Slight variations or changes in color of the products.
• Improper handling, storage, or neglect of the products by the purchaser.
• Decay caused by fasteners.
• Ordinary wear and tear.

Golden Select^™ disclaims liability for any direct or consequential harm or injuries associated with the use of this product resulting from its improper use or installation.

For questions regarding installation, please contact our Technical Support Department by e-mail [email protected], or by telephone at 1-855-250-8171. For additional information, please contact our Customer Service Department at [email protected] or visit www.goldenselect.ca. For questions about warranty, please contact our Customer Service Department at [email protected]