Return Policy

RETURN POLICY

Eligibility for Returns

If you are not completely satisfied with your purchase, please contact our customer service team within 30 days of the delivery date to initiate a return. Returns must include proof of purchase. Unfortunately, if more than 30 days have passed since the delivery date, we cannot offer you a refund or exchange.

Condition of Returned Items

Returns are not accepted for items that have been installed or removed from their original packaging. We reserve the right to refuse returns or exchanges for items that are not in new condition due to client damage or misuse.

Return Time Frame

Please initiate your return within 30 days of the delivery date.

Return Process

To initiate a return, please contact our customer service team with proof of purchase. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund for the full amount will be processed, and the amount will automatically be applied to your original method of payment within 5-7 business days.

Return Shipping Cost

The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect. Please arrange and pay for the return shipping with our designated delivery partner. Ensure the item is securely packaged to prevent damage during transit.

Refunds and Processing Time

Refunds are administered through our parent company, J Sonic. Upon receipt and inspection of your return, refunds are generally processed within 5-7 business days and credited to the original payment method.

While we aim to process returns promptly, please allow up to 10 business days for the complete return and refund procedure.

Late or Missing Refunds

If you have not received your refund yet, please check your bank account again, as refunds can take some time to process. You may also want to try contacting your bank. If you have waited a reasonable amount of time and still do not see the refund, please contact our customer service team.

Exchanges

If you wish to exchange an item for a different shade or type, please initiate a return and place a new order for the desired item.

Defective or Incorrect Items

If you receive an item that is defective or incorrect, please contact our customer service team immediately. Provide your proof of purchase and details about the problem, including any relevant photos, if possible. This information will help us quickly assess the situation and determine the best course of action.

Contact Us

If you have any questions about returning your item to us, our Shipping and Return Policy, or if you are not completely satisfied with your purchase, please feel free to contact us.

• Email: [email protected]
• Phone (Canada): 1-800-267-3183
• Phone (United Kingdom): 08000 514248
• Phone (USA): 1-855-250-8171
• Phone (Mexico): 001-800-514-5526
• Phone (Australia): (1 800) 234219

Last updated: August 13, 2024.