Warranty Information

Design Collection Laminate Flooring

WARRANTY

Golden Select laminate flooring is covered by a limited warranty of 35 years for residential use. The stipulations of the residential warranty are as follows:

• The flooring will be free from manufacturing defects.
• The decorative laminate surface will not wear through.
• The flooring will not fade due to sunlight, UV rays or electrical light.
• The flooring will not stain.
• Seams will not unlock under normal use conditions.

Golden Select laminate flooring is covered by a limited warranty of 10 years for light commercial use. The stipulations of the light commercial warranty are as follows:

• The flooring will be free from manufacturing defects.
• The decorative laminate surface will not wear through.
• The flooring will not fade due to sunlight, UV rays or electrical light.
• The flooring will not stain.
• Seams will not unlock under normal use conditions.

The Golden Select commercial-use warranty is applicable to installations in the following areas without immediate access to street traffic: offices,hotel rooms and suites, hotel conference and multipurpose rooms, and retail stores.

This warranty is not applicable to installations in heavy commercial areas such as, but not limited to, airports, restaurants, bars, etc. To validate the commercial warranty, the flooring must be professionally installed following Golden Select installation guidelines and only installed in dry interior areas.

The following conditions apply to the warranty and may void the warranty if not followed correctly.

• The owner must follow the care and maintenance guidelines.
• The flooring must be installed according to the instructions provided.
• If filing a warranty claim, it must be submitted within 30 days of the discovery of the damage.
• Surface wear must be evident and visible from a standing position, measuring at least 13 cm' (2 square inches). Gloss or sheen reduction is not surface wear and is not covered by the warranty.
• Proof of purchase, such as a bill of sale, is mandatory when requesting warranty service.
• The manufacturer reserves the right to designate a representative to inspect the floor in question and remove samples for analysis.
• Removing flooring prior to contacting Golden Select Claim Department Voids the warranty.
• The warranty includes the replacement material, and excludes labour cost.
• The warranty only applies to product installed indoors.

Upon approval of a warranty claim, Golden Select will provide the claimant with instructions on how to proceed to have the flooring repaired or replaced. The claimant has 90 days to comply with the instructions. If the claimant fails to do so within 90 days, all rights under the limited warranty are waived.

WARRANTY EXCLUSIONS

• Damage due to improper installation, care, cleaning, or maintenance.
• Damage caused by severe impact, scratching, or cutting, fire, water damage, alterations,or any other wear or damage caused by acts of God.
• Although Golden Select laminate flooring has treated edges to improve moisture resistance, it is not waterproof. Damage caused by water or any other liquids, such as swelling and bubbling, is not covered by the warranty.
• Slight gaps may occur between laminate planks installed over radiant heating and will not be covered by the warranty.
• Peeling and wear in bevelled-edged products along the edge of the panels less than 5 mm (3/16 in. ) from the edge is not covered by the warranty.
• The limited warranty does not apply to mouldings.
• The warranty applies only to flooring purchased through an authorized dealer.
• This warranty does not cover defects caused by improper subfloor/surface preparation (proper installation is assumed to include a moisture test to ensure excessive moisture does not exist in the subfloor). A vapour barrier must be used for those on concrete subfloors, below grade level or in moisture-prone areas.
• This warranty does not apply to damage caused by water or moisture in the subfloor or underneath the flooring, including but not limited to damage from subfloor hydrostatic pressure (water or moisture under the floor that is transmitted to the surface through exerted pressure)or other conditions that result in water or moisture below the floor.
• Golden Select offers no other warranty, expressed or implied. This warranty replaces all other warranties.

Rigid Core SPC Vinyl Planks

WARRANTY

Golden Select Rigid core SPC vinyl Planks are covered by a limited warranty of 35 years for residential use and a limited warranty of 15 years for commercial use. The stipulations of the limited residential warranty are as follows:

• The flooring will be free of manufacturing defects.
• The flooring surface will not wear through under normal household use.

The following conditions apply to the warranty and may void the warranty if not followed correctly:

WARRANTY EXCLUSIONS

• Damage due to improper installation, care, cleaning, or maintenance.
• Use of any adhesive or solvent material during installation.
• Installation of rigid core SPC Vinyl in an outdoor/exterior setting or in any type of garage.
• Damage caused by severe impact, scratching, or cutting, fire, water damage, alterations, or any other wear or damage caused by acts of God.
• The use of Rigid Core SPC vinyl planks in an unheated environment such as a cottage, RV or solarium.
• Flooring dulled by soaps, detergents, harsh chemicals, dressings, one-step cleaners or wax.
• Damage caused by high heels, burns, cigarette burns, cuts, scratches, gouges, and indentations including damage from improper floor protectors and furniture rests; staining caused by dyes tracked from carpet, fertilizers, coal, tar, driveway sealers, oil drippings or other similar materials.
• Problems due to moisture and/or alkalinity of the subfloor.
• Flooring installed over unstable subfloors (particleboard, chip wood, or pressboard) or improperly prepared subfloors, and or wet/cold floor are not covered by the limited warranty.
• Discoloration from mold or from flooding, leaking plumbing or appliances, water entering through sliding glass doors or similar conditions.
• Discoloration by exposure to direct sunlight or heat generation.
• Discoloration caused by the use of area rugs or floor mats. Use non-staining mats, for rubber mats will discolor the floor.

For assistance with assembly or installation, please contact our Technical Support Department by email at [email protected] or by telephone at 0018005145526 (English, Spanish) Monday to Friday between 9 am and 5 pm Eastern Standard Time. For parts and customer service, please email [email protected] or visit www.goldenselect.ca. For questions regarding the warranty, please contact our Customer Service Department at [email protected].

Artificial Hedge Panel With Lights

WARRANTY

Golden SelectTM Artificial Hedge Panels are covered by an 8-year limited residential warranty against manufacturing defects and extreme color fading under normal weather conditions. After a period of time, gradual fading may occur depending on the total exposure to sunlight. Golden SelectTM affirms that the enclosed LED lights are covered by a 1-year limited residential warranty against manufacturing defects. Warranty is guaranteed to the original purchaser from the original purchase date and is non-transferable.

The following conditions apply to the warranty and may void the warranty if not followed correctly:

• The artificial hedge panels must be installed according to the instructions provided by the manufacturer for guaranteed performance and appearance.
• The artificial hedge panels must not be used or installed as flooring.
• If filing a warranty claim, it must be submitted within 30 days of the discovery of a manufacturing defect.
• Proof of purchase, such as a bill of sale, is mandatory when requesting warranty service.
• The manufacturer reserves the right to designate a representative to inspect the artificial hedge panel in question and remove samples for analysis.
• The warranty covers the replacement material but excludes labor cost and any other secondary costs..

Warranty exclusions include, but are not limited to the following:

• Failure or damages to the product due to high levels of UV exposure.
• Failure or damages to the product such as burns, distortions, discolorations, or deformations caused by external heat sources (i.e., BBQs or reflections from glass surfaces such as windows).
• Failure or damages caused by plants (or vegetation of any sort) growing directly upon or in contact with any portion of the product (such as sap from trees) or any gardening or landscaping equipment.
• Failure or damages caused by accidents, cuts, vandalism, abuse, or other sources not related to the manufacturing of the product.
• Failure or damages caused by corrosive materials or other chemicals.
• Failure or damages to the product due to high pressure or high mineral content water sprays or sprinklers.
• Failure or damages caused by improper installation, maintenance, protection, or repair of the product. This includes damages to the product due to using non-recommended parts and accessories, and/or improper placement of attachment accessories to the product.
• Failure or damages to the product caused by extreme weather conditions such as high wind or sandstorms, a case of force majeure (i.e., fire, flood, natural disasters etc.), or any event that is not caused by the product itself.
• Failure or damages to the product due to commercial applications.
• Failure or damages due to product alteration or electronic components that have been modified by the user.
• Failure or damages to the product caused by not using a voltage-regulated power supply to connect LED products, or controls.
• Failure or damages to the product caused by connecting LEDs to the wrong output voltage, improper connection of power supplies, LED products, or controls.

In no event shall the manufacturer and/or retailer be liable for any incidental or consequential damages (including but not limited to liability for economic loss, personal injury, property damages, and/or any other damages) connected to the use of this product.

For installation assistance, please contact our customer service department at 001-800-514-5526, or e-mail us at [email protected] / [email protected] . You can also visit our website www.goldenselect.ca for additional information. Telephone and service not valid in Mexico.

Filing a claim

Any claim under the above warranty must be made within 30 days after the issue is detected by contacting Golden Select Technical Support by email at [email protected] or by telephone at 0018005145526. Proof of purchase (indicating the date of purchase)must be presented to file a claim. Golden Select reserves the right to send a representative to inspect the floor and remove samples for analysis. If the claimant fails to give reasonable cooperation to the representative to inspect the flooring and remove samples, Golden Select shall be under no obligation to provide any remedies to the claimant.

Important to note

The owner/ purchaser must inspect the colour, finish and quality before installation. The manufacturer cannot be held responsible for costs incurred when a floor with visible defects has been installed.

For questions regarding installation, please contact our Technical Support Department by email at [email protected] or by telephone at 001-800-514-5526. To purchase matching mouldings, please contact our Customer Service Department at [email protected] or visit www.goldenselect.ca.