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Warranty Information

ARTIFICIAL GRASS

WARRANTY

Golden SelectTM Artificial Grass is covered by a 10-year warranty against colour fade in excess of 15% scale of the original product to the original purchaser.

The following conditions apply to the warranty and may void the warranty if not followed correctly:

  • The artificial grass must be installed according to the instructions provided by the manufacturer. The owner must follow the care and maintenance guidelines.
  • If filing a warranty claim it must be submitted within 30 days of the discovery of fading or manufacturer’s defect.
  • Proof of purchase, such as a bill of sale is mandatory when requesting warranty service.
  • The manufacturer reserves the right to designate a representative to inspect the artificial grass in question and remove samples for analysis.
  • The warranty includes the replacement material, excludes labor cost and any other secondary costs.
  • The warranty applies only to the original purchaser and is non-transferable.
  • The warranty only covers artificial grass applied appropriately in a residential environment.

Golden SelectTM Artificial Grass is not suitable for athletic or sport applications.


WARRANTY EXCLUSIONS

The warranty does not cover any damages or defects caused by:

  • Improper installation, care, or maintenance
  • Failure of the aggregate base system or the infill system.
  • Issues related to the application of adhesives or joining systems.
  • Changes resulting from the application of sand or infill, trapped dirt, matted yarns, and compression.
  • Burns, cuts, accidents, vandalism, abuse, negligence, or neglect.
  • Drainage defects or deficiency on the sub-base and/or its surrounding area.
  • Wear or abrasions caused by inadequate sub-base.
  • Use of improper footwear.
  • Application of improper cleaning materials.
  • Use of cleaning chemicals, herbicides, or pesticides.
  • Force majeures or natural disaster.

For assistance with installation or customer service, or to purchase seaming tape, adhesive, or extra U nails, please email [email protected], or visit www.goldenselect.ca. Service language available: English, French, and Spanish. For questions about warranty, please contact our Customer Service Department at [email protected].