Warranty Information

Landscape Fabric

WARRANTY

Golden Select TM landscape fabric is covered by a 25-year warranty. This warranty does not extend to additional costs incurred with the use or application of this product, such as labour for installation, other materials or expenses, etc.

The following conditions apply to the warranty and may void the warranty if not followed correctly:

• The landscaping fabric must be installed according to the instructions provided by the manufacturer.
• If filing a warranty claim, it must be submitted within 30 days of the discovery of a manufacturer’s defect.
• Proof of purchase, such as a bill of sale is mandatory when requesting warranty service.
• The manufacturer reserves the right to designate a representative to inspect the landscaping fabric in question and remove samples for analysis.
• The warranty applies only to the original purchaser and is non-transferable.
• The warranty only covers landscaping fabric applied appropriately in a residential environment.
• Golden Select TM Landscaping Fabric will only prevent weeds from growing underneath where the fabric has been installed.

WARRANTY EXCLUSIONS

No landscaping fabric is totally effective against quack grass, bindweed, or other plants propagated by rhizomes. These types of weeds are not covered by the warranty. The warranty also does not cover:

• Product that was improperly installed or cared for.
• Drainage defects or deficiency on the sub-base and/or its surrounding area.
• Force majeures or acts of god.

DISCLAIMER

Golden Select TM offers no other warranty, expressed or implied. This warranty replaces all other warranties. For assistance with installation, please call 1-800-234-219 or email at [email protected], or visit www.goldenselect.ca. For additional information regarding the warranty, please contact [email protected].

Design Collection Laminate Flooring

WARRANTY

Golden Select laminate flooring is covered by a limited warranty of 35 years for residential use. The stipulations of the residential warranty areas follows:

• The flooring will be free from manufacturing defects.
• The decorative laminate surface will not wear through.
• The flooring will not fade due to sunlight, UV rays or electrical light.
• The flooring will resist moisture due to mopping and everyday household spills for a period up to 24 hours.
• The flooring will not stain.
• Seams will not unlock under normal use conditions.

Golden Select laminate flooring is covered by a limited warranty 10 years for light commercial use. The stipulations of the light commercial warranty areas follows:

• The flooring will be free from manufacturing defects.
• The decorative laminate surface will not wear through.
• The flooring will not fade due to sunlight, UV rays or electrical light.
• The flooring will resist moisture due to mopping and everyday household spills for a period up to 24 hours
• The flooring will not stain.
• Seams will not unlock under normal use conditions.

The Golden Select commercial-use warranty is applicable to installations in the following areas without immediate access to street traffic: offices, hotel rooms and suites, hotel conference and multipurpose rooms, and retail stores.

This warranty is not applicable to installation in heavy commercial areas such as, but not limited to,airports, restaurants, bars, etc.To validate the commercial warranty, the flooring must be professionally installed following Golden Select installation guidelines and only installed in dry interior areas.

The following conditions apply to the warranty and may void the warranty if not followed correctly.

• The owner must follow the care and maintenance guidelines.
• The flooring must be installed according to the instructions provided.
• If filing a warranty claim it must be submitted within 30 days of the discovery of the damage.
• Surfacewear must be evident and visible from a standing position, measuring at least 13 cm' (2 square inches). Gloss or sheen reduction is not surface wear and is not covered by the warranty.
• Proof of purchase, such as a bill of sale is mandatory when requesting warranty service.
• The manufacturer reserves the right to designate a representative to inspect the floor in question and remove samples for analysis.
• Removing flooring prior to contacting Select Surfaces Claim Department voids the warranty.
• The warranty includes the replacement material, and excludes labor cost.
• The warranty only applies to product installed indoors.
• Upon approval of a warranty claim, Golden Select will provide the claimant with instructions on how to proceed to have the flooring repaired or replaced. The claimant has 90 days to comply with the instructions. If the claimant fails to do so within 90 days, all rights under the limited warranty are waived.

WARRANTY EXCLUSIONS

• Damage due to improper installation, care, cleaning, or maintenance.
• Damage caused by severe impact, scratching, or cutting, fire, water damage, alterations, or any other wear or damage caused by acts of God.
• Although Golden Select laminate flooring has treated edges to improve moisture resistance, it is not waterproof. Damage caused by water or any other liquids, such as swelling and bubbling, is not covered by the warranty.
• Slight gaps may occur between laminate planks installed over radiant heating and will not be covered by the warranty.
• Peeling and wear in bevelled-edged products along the edge of the panels less than 5mm (3/16 in.) from the edge is not covered by the warranty.
• The limited warranty does not apply to mouldings.
• The warranty applies only to flooring purchased through unauthorized dealer.
• This warranty does not cover defects caused by improper subfloor/surface preparation(proper installation is assumed to include a moisture test to ensure excessive moisture does not exist in the subfloor). A vapour barrier must be used for those on concrete subfloors, below grade level or in moisture-prone areas.
• This warranty does not apply to damage caused by water or moisture in the subfloor or underneath the flooring, including but not limited to damage from subfloor hydrostatic pressure (water or moisture under the floor that is transmitted to the surface through exerted pressure) or other conditions that result in water or moisture below the floor.

Golden Select offers no other warranty, expressed or implied.This warranty replaces all other warranties.

FILING A CLAIM

Any claim under the above warranty must be made within 30 days after the issue is detected by contacting Golden Select Technical Support by email at

[email protected] or by telephone at (1800) 234-219. Proof of purchase (indicating the date of purchase) must be presented to file a claim. Golden Select reserves the right to send a representative to inspect the floor and remove samples for analysis. If the claimant fails to give reasonable cooperation to the representative to inspect the flooring and remove samples, Golden Select shall be under no obligation to provide any remedies to the claimant.

*Important to note*:The owner/purchaser must inspect the colour, finish and quality before installation. The manufacturer cannot be held responsible for costs incurred when a floor with visible defects has been installed.

CONTACT US

For questions regarding installation, please contact our Technical Support Department by email at [email protected] or by telephone at (1-800) 234-219. To purchase matching mouldings, please contact our Customer Service Department at [email protected] or visit www.goldenselect.ca.